User is experiencing frequent (39 last month) crashes using Infomaker12 to create reports for a Powerbuilder application.
Nearly all of the errors involve pbdwp120.dll
Faulting application name: IM120.EXE, version: 12.0.0.5530, time stamp: 0x4bb82667
Faulting module name: PBDWP120.dll, version: 12.1.0.7217, time stamp: 0x512de51e
Exception code: 0xc0000005
Fault offset: 0x00105956
Faulting process id: 0x820
Faulting application start time: 0x01ce7404f22e6d60
Faulting application path: C:\Program Files (x86)\Sybase\InfoMaker 12.0\IM120.EXE
Faulting module path: C:\Program Files (x86)\Sybase\Shared\PowerBuilder\PBDWP120.dll
Report Id: 1b7cd567-dffd-11e2-bc86-001f294b047c
The user states that he has encountered crashes adding a column to a dw, moving or resizing a column, opening a report and doing a save as (41 character bug with save as noted).
The System is a Pentium R Dual E2200 with 8 GB RAM, running Windows 7 64 bit.
Video/ Drivers Intel Q33 Express Chipset
Infomaker patched with 7217 EBF back in May, hoping that the EBF would eliminate the crashes.
Windows update current as of 7/1/13.
UAC slider set to minimum.
User is local administrator on system.
OS maintenance performed cleanup of temp files.
C:\temp
C:\Windows\temp
C:\Users\%userprofile%\AppData\Local\Temp\
Scandisk, Defrag, etc.
Checked Env Variable paths ... \Sybase\Shared\PowerBuilder looks ok.
Can find virtually no information when searching Sybase, SAP, Google for pbdwp120.dll.
I assume it has something to do with data window (presentation / printing ).
Printers are:
HP Laserjet 1150 Standard TCP/IP port.
Xerox 5225 Work center Standard TCP/IP port. (default)
Epson LQ 590 Local (disconnected)
Microsoft XPS Local
Sybase DW Printer Local
PDF Creator Local
Report workspaces are kept on a Network drive segregated by customer.
We do not appear to be having any network issues with this workstation.
Regards,
Samuel Towle
Profit Tools, Inc.